Customer Service Associate

About the role

The Customer Service Associate at Ollie’s is a key member of the team, responsible for providing exceptional customer service, merchandise management, and maintaining a clean and inviting store environment.

Responsibilities

• Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long-term customer loyalty.
• Accurately and efficiently operate the register, approve refunds for other associates, and assist with training new Sales Associates.
• Assist with receiving the truck, pricing items, merchandising product, and recovering the store.
• Communicate customer needs to Team Leaders when necessary.
• Maintain the store appearance and complete any additional responsibilities and/or duties as assigned.

Qualifications

• A high school diploma or equivalent preferred.
• 6 months of prior retail experience preferred.
• Ability to work evenings, weekends, and holidays on a regular basis.
• A positive attitude and team player who wants to engage and serve customers.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to push and pull up to 35 pounds.
• Ability to stand for extended periods and work in a safe manner.

Benefits

At Ollie’s, you’ll enjoy a 20% employee discount, flexible schedule, and strong career growth & talent development culture. We also offer a comprehensive benefits package including health insurance, retirement plans, and paid time off.