Customer Service Associate

About the role

Join Mister Car Wash, the nation's largest and most innovative car wash brand. Our team members make a difference every day by delivering exceptional customer service. As we accelerate our growth across the country, we're looking for a Guest Service Specialist (GSS) who is ready to stand out and be part of something special.

Responsibilities

• Greet every customer with a wave and a smile.
• Enthusiastically sell our products and Unlimited Wash Club membership program.
• Genuinely thank each customer for choosing Mister.
• Anticipate and solve customer needs.
• Ensure each customer leaves with a clean, dry, and shiny car.
• Keep our sites clean, inviting, and well-maintained.
• Collaborate with team members to complete tasks and achieve goals.

Requirements

• Enjoy making meaningful connections with customers and are excited to learn and grow in customer service, retail, or hospitality-type roles.
• Sell with passion and energy.
• Love working with others to get things done.
• Thrive in a fast-paced, outdoor work environment.
• Are open to feedback and learning new things.
• Are consistent, reliable, and available to work varied shifts, including weekends and holidays.
• Have the energy to stay on your feet and the strength to lift what’s needed.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, retail, or hospitality preferred.
• Ability to lift up to 50 pounds.
• Valid driver’s license and good driving record.

Skills

• Excellent communication skills.
• Customer service orientation.
• Problem-solving abilities.
• Team player mentality.

Benefits

• Same-day pay.
• Comprehensive benefits package including PTO from day one, medical, dental, and vision insurance, 401(k) match, and tuition reimbursement.

Pay

Competitive hourly wage based on experience.

Schedule

Variety of shifts including weekends and holidays.