Customer Service Associate
About the role
As a Customer Service Associate, you will be interacting with our customers to provide world-class service to rental car customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.
Responsibilities
- Interact with customers to provide world-class service
- Flex into various customer service roles
- Provide attentive, courteous, and expeditious service to customers returning vehicles
- Greet customers and respond to inquiries regarding vehicles
- Provide directions as needed
- Help customers processing rentals at the counter
- Ensure a seamless experience for customers exiting the rental car center
Requirements
- 1+ years of customer service experience
- Passion for customer service and attention to detail
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
- Proficiency in English
- Excellent organizational and time management skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Qualifications
- 1+ years of customer service experience
- Passion for customer service and attention to detail
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
- Proficiency in English
- Excellent organizational and time management skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Skills
- Passion for customer service and attention to detail
- Self-motivated to achieve and exceed targeted goals
- Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
- Ability to multi-task on these systems while engaging with the customer in person and/or over the phone
- Proficiency in English
- Excellent communication skills both written and oral
- Excellent organizational and time management skills
- Proven experience of working well within a team
- 100% customer focus, with proven experience within a customer facing environment
Benefits
- Further program information can be found here at HertzBenefits.com.
- To include, but not limited to:
- Up to 40% off the base rate of any standard Hertz Rental
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Pay
Hourly Rate is $18.50 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
Schedule
Details on the schedule will be provided during the interview process.