Customer Service Associate

Duties/Responsibilities

• Entering orders at the point of sale using the company computer system.
• Interacting with customers over the phone, via email, and in-person.
• Greet customer with friendly attitude.
• Basic computer and phone skills.
• Communicate to customers the correct product for their application.
• Communicate to customers how material is priced and sold.
• Create Sales Orders and create quotes to estimate cost of projects; quantities of material needed from customer measurements.
• Schedule effectively and maintain open communication with team members and clients for smooth deliveries.
• Be honest, courteous, respectful to customers & employees all times.
• Maintain and assist to keep a clean work environment.
• Learn basic knowledge of products available to customers.
• Inform management of products/special order material customers need.
• Aid with Inventory Cycle Counts.
• Order picking/staging/Replenishment.
• Loading/unloading delivery vehicles.
• Aid with inventory cycle counts, shipping, receiving, & other related duties as assigned.

Required Skills/Abilities

• Basic computer knowledge - Microsoft Outlook, Internet, Word, and Excel.
• Bilingual (English and Spanish) is preferred but not required.
• Forklift experience helpful.
• Ability to lift 75 lbs; 50 lbs. on a repetitive basis.
• Excellent customer service skills and attitude.
• Detail oriented and possess excellent organizational and time management skills.
• Pass pre-employment drug test and background screening.

Education/Experience

• High school diploma/GED and/or equivalent work experience.
• Experience with Irrigation/Landscaping/Pool/Aquatics products a plus.
• Experience assisting customers with product needs, both walk-ins and over the phone.

Physical Requirements

• Prolonged periods of standing or sitting at a desk and working on a computer.
• Must have the ability to lift 75 lbs; 50 lbs. on a repetitive basis.

Job Location

World Outdoor Emporium, Inc - Wentzville
1307 Granville Dr Wentzville, MO 63385

About the Role

Heritage Landscape Supply is seeking a self-motivated, customer service-oriented individual for a Counter/Customer Sales Associate. This full-time position will focus on order entry at the sales counter with other related warehouse duties such as stocking shelves, shipping products, and loading trucks. The workweek includes some weekends, with an opportunity for overtime during the busy season.

Benefits

• Competitive weekly/bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical/dental/vision.
• Flexible spending accounts.
• Company-paid life and short-term disability.
• Optional long-term disability.
• Additional life insurance.

Pay

Competitive weekly/bi-weekly pay.

Schedule

This full-time position includes some weekends, with an opportunity for overtime during the busy season.

Qualifications

High school diploma/GED and/or equivalent work experience.

Skills

• Basic computer knowledge - Microsoft Outlook, Internet, Word, and Excel.
• Bilingual (English and Spanish) is preferred but not required.
• Forklift experience helpful.
• Ability to lift 75 lbs; 50 lbs. on a repetitive basis.
• Excellent customer service skills and attitude.
• Detail oriented and possess excellent organizational and time management skills.
• Pass pre-employment drug test and background screening.