Customer Service Associate

Duties And Responsibilities

• Provide professional, timely, and accurate responses to donors’ queries via email or phone.
• Handle donor correspondences (i.e., voicemails and emails).
• Record phone donations and deliver the appropriate forms to the Data Processing Center for processing.
• Provide instruction to callers on how to donate by mail or online.
• Research and solve donor(s) issues.
• Provide information to units, members, donors and prospective members/donors on current programs.
• Outreach to donors on fundraising matters and demographic information as required.
• Complete short-term assignments.
• Maintain and update Salesforce database as necessary.

Requirements

• BA or 1-3 years equivalent experience.
• Ability to work with both professional staff and volunteer leadership.
• Excellent problem-solving skills, positive attitude with professional communication skills.
• Able to transition easily from one activity to another.
• Able to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
• Excellent organizational skills and the ability to pay close attention to detail.
• Able to work independently, as well as in a team environment.