Customer Service Associate
Job Description
Looking for an excellent communicator to join our Customer Success team who has a temperament and heart for helping people. Applicant should have a strong grasp of basic web functionality including but not limited to web browsers on desktop and mobile, mobile apps, and operating systems. Be able to handle a broad range of questions such as but not limited to: Basic technical issues, Basic feature questions, Understanding the process of online dating, General questions related to rules of the site, Technical troubleshooting.
Requirements
- High School Diploma Required
- Associates or Bachelor degree preferred
- 2+ years of customer service experience preferred
- 2+ years of technical experience preferred
- Experience with Zendesk or other online ticketing system preferred
Pay
Pay is $18 - $21 per hour, DOE
Schedule
Fully remote position
About the Company
As a private for-profit company with an apostolic mission, we believe we have a commitment to provide the most competitive salary and generous benefits possible to help make the balance of work and personal life a reality. CatholicMatch exists to help people who have decided to open themselves to finding their future spouse online. We know this is one of the most important steps they will take in their lives. We also recognize we have a duty to faithfully guide, protect, and mentor their search in finding their Catholic Match. With every successful relationship CatholicMatch assists, we know we have made the world a happier and less isolated place.
Benefits
Paid vacation
About the Company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.