Customer Service Associate

About the role

This is an excellent opportunity for someone looking to grow their career in a manufacturing or distribution environment. You'll receive hands-on training while learning our products, systems, and processes and will work closely with multiple departments to deliver an outstanding customer experience.

Responsibilities

• Provide exceptional customer service by responding to customer phone calls and emails in a professional and timely manner.
• Prepare and process customer quotations, sales orders, and invoices.
• Accurately enter customer orders into company systems.
• Maintain customer records and ensure data accuracy.
• Assist customers with order status updates and shipment tracking.
• Respond to inventory availability inquiries and communicate product information.
• Cook up with internal departments, including Purchasing, Warehouse, Shipping, and Operations, to support timely order fulfillment.
• Research and help resolve customer questions or order-related issues.
• Provide general administrative support to the Spare Parts team.
• Maintain organized documentation and assist with departmental reporting as needed.

Requirements

• A High School Diploma or GED is required.
• One to two years of customer service or administrative experience is preferred.
• Previous data entry experience with strong attention to detail is required.
• Basic proficiency in Microsoft Office (Word, Outlook, and Excel) is required.
• Strong verbal and written communication skills are essential.
• Excellent organizational and time management abilities are necessary.
• The ability to multitask in a fast-paced environment while maintaining accuracy is required.

Qualifications

• High School Diploma or GED required.
• One to two years of customer service or administrative experience.
• Previous data entry experience with strong attention to detail.
• Basic proficiency in Microsoft Office (Word, Outlook, and Excel).
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Skills

• Exceptional customer service skills.
• Data entry proficiency.
• Microsoft Office proficiency (Word, Outlook, Excel).
• Strong communication skills.
• Organizational and time management skills.
• Ability to multitask in a fast-paced environment.

Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Flexible schedule.

Pay

$20.00/hour

Schedule

Monday–Friday | Training: 8:00 AM–5:00 PM (or 8:00 AM–4:30 PM)