Customer Service Associate

About the role

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is dedicated to creating innovations that enhance comfort, safety, and sustainability. With a history dating back to 1902, Carrier continues to lead in the development of climate solutions like temperature control, air quality, and transportation, ensuring the safe transport of essential goods.

Responsibilities

• Own the accurate entry and active management of internal orders from receipt through fulfillment to support service expectations and deadlines.
• Manage consignment order support activities, including distributing customer reporting, transferring reports to customer servers, maintaining sales and error logs, and coordinating with Finance to support consignment invoicing processes.
• Execute special projects and large-scale order change activities as assigned.
• Manage interactions via email and telephone, maintain accurate records of interactions and transactions in Salesforce, and ensure timely follow-up and resolution of customer issues.
• Escalate unresolved order or customer issues to the appropriate internal teams when necessary to support timely resolution.
• Contribute to team goals and participate in team meetings and training sessions as required to support departmental effectiveness and continuous improvement.
• Occasionally provide backup support for Customer Service Representatives to maintain continuity of service.

Requirements

• A high school diploma or GED with a minimum of five years of experience in customer service, order management, or a high-volume operational environment utilizing CRM systems.
• Demonstrated ability to deliver consistent service while maintaining process accuracy, responsiveness, and accountability.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers and internal teams.
• Demonstrated ability to take ownership and collaborate effectively across functions to resolve or prevent issues.
• Strong organizational skills, reliability, and disciplined process execution.
• Demonstrated ability to manage multiple priorities effectively and maintain strong time management in a deadline-driven environment.
• Effective problem-solving skills with the ability to identify, troubleshoot, and resolve issues in a timely manner.
• Familiarity with SAP, Salesforce, or other order management and customer relationship management systems is preferred.
• Experience in the HVAC industry or in product-based customer service roles is preferred.
• Intermediate proficiency in Microsoft Excel is preferred.

Qualifications

• High school diploma or GED.
• Minimum of five years of experience in customer service, order management, or a high-volume operational environment utilizing CRM systems.
• Demonstrated ability to deliver consistent service while maintaining process accuracy, responsiveness, and accountability.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with customers and internal teams.
• Demonstrated ability to take ownership and collaborate effectively across functions to resolve or prevent issues.
• Strong organizational skills, reliability, and disciplined process execution.
• Demonstrated ability to manage multiple priorities effectively and maintain strong time management in a deadline-driven environment.
• Effective problem-solving skills with the ability to identify, troubleshoot, and resolve issues in a timely manner.
• Familiarity with SAP, Salesforce, or other order management and customer relationship management systems is preferred.
• Experience in the HVAC industry or in product-based customer service roles is preferred.
• Intermediate proficiency in Microsoft Excel is preferred.

Skills

• Customer service skills.
• Order management expertise.
• Consignment operations support.
• CRM system proficiency.
• Problem-solving abilities.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits.
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account.
• Tuition Assistance.

Pay

The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

• Short-term cash incentives, subject to plan requirements.

Contact Information

To learn more about our benefits offering, please click here.
Work with us | Carrier Corporate.