Customer Service Associate

Job Purpose And Impact

The Customer Service Associate will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well-established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Qualifications

• Minimum Qualifications: Bachelor's degree in a related field or equivalent experience

Position Details

• Location: Olathe, KS
• Schedule: 1st shift | Monday to Friday | Hybrid
• Posting type: Internal & external
• Relocation assistance is not provided for this role
• The business will not sponsor applicants for work visas for this position

Equal Opportunity Employer

At Cargill we put people first. As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked. Visit: https://www.cargill.com/page/my-health/mh-health-and-wellness to learn more (subject to certain collective bargaining agreements for Union positions).