Customer Service Associate

About the role

Provides courteous, attentive and accurate responses to all customer inquiries/problems regarding various Clerk Treasurer and other City services through phone contact and office visits.

Responsibilities

• Prepare, process, index and file all paperwork and reports associated with the provision of services in the Clerk Treasurer Office.
• Respond to basic inquiries and complaints regarding Clerk Treasurer and other City services in a professional, timely, and friendly manner.
• Refer more complex questions, complaints, and concerns to Assistant City Clerk, other appropriate person or City Department in a professional, timely, and friendly manner.
• Perform basic bookkeeping duties including, but not limited to verifying cash receipts, reconciling cash drawer to deposit, accurate data entry, and daily cash deposits.
• Perform office and clerical duties including, but not limited to filing; copying; word processing; scheduling conference rooms; answering and routing telephone calls; and metering and routing mail.
• Provide support for Tax Collection, Elections, Land Records and City Council matters, as assigned.

Requirements

• High School Diploma or equivalent and minimum of one (1) year of experience in an office environment that includes customer service and bookkeeping required.
• Ability to work independently and as part of the customer service team in a fast-paced, complex, detail-oriented office environment that features many repetitive tasks and deadlines.
• Ability to be flexible and able to handle multiple tasks concurrently.
• Ability to provide all customers with prompt, and courteous service.
• Ability to operate standard and computerized office equipment.
• Ability to post data and make rapid, accurate mathematical computations.
• Ability to maintain a current Notary Public Appointment required.
• Municipal government experience preferred.
• Proficiency in Microsoft Office products.
• Able to occasionally work overtime, nights and weekends.

Qualifications

• Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
• Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.

Skills

• Customer Service
• Bookkeeping
• Office Administration
• Notary Public

Benefits

Union Affiliation: American Federation of State County and Municipal Employees (AFSCME)

Pay

Pay Grade 14: $28.08 - $31.28 Hourly

Schedule

Remote Tier 1: Zero (0) days remote/week