Customer Service Associate
Bank of Luxemburg · Casco, WI · 5 days ago
OTHRFull-time
Principal Responsibilities and Duties
- A. Cash customer checks.
- B. Handle savings and checking deposits, withdrawals and transfers.
- C. Process customer loan payments, safe deposit box payments and cash advance requests.
- D. Issue personal money orders and cashier’s checks.
- E. Quote values and redeem savings bonds.
- F. Balance and verify cash drawer.
- G. Wrap coin and currency.
- H. Assist with the processing of daily Imaging.
- I. Assist with maintaining branch ATM machine (if applicable to branch).
- J. Order postage stamps (if applicable).
- K. Order checks and deposit tickets for customers.
- L. Assist customers with imaging research and balancing accounts.
- M. Identify and report potential fraudulent customer activity.
- N. Follow appropriate bank policies, procedures and regulatory compliance when completing transactions.
- O. Evaluate and place holds when necessary for transactions.
- P. Add and perform maintenance on customer and non-customer information profiles.
- Q. Assist with EFT card travel alerts and online banking and 24-hour banker inquiries.
- R. Assist with customer safe deposit box access.
Cross Sell Bank Services
- A. Promote products and services of the Bank including deposits, loans, and investment services.
- B. Refer interested customers to appropriate departments.
- C. Answer customer inquiries in regard to new and existing accounts.
- D. Attend training and sales meetings as assigned.
Other Experience and Qualifications
- Strong people skills required.
- Cash handling, problem solving and previous customer service skills desired.
- Must be detail oriented, organized and able to handle multiple tasks.
- Able to handle confidential information and positively represent the company.
Application Instructions
Apply Online: https://www.paycomonline.net/v4/ats/web.php/portal/BF8D06662683EE7500284AB3421F5B24/jobs/480178