Customer Service Associate

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels regarding order status, product information, account questions, and service requests.
• Provide timely and professional customer support, escalating issues when appropriate.
• Process and manage return requests, warranty claims, and related documentation.
• Prepare and distribute order confirmations, acknowledgments, shipping notifications, and tracking information.
• Auxiliary order entry and data management activities within company ERP, CRM, or related business systems.
• Assist sales and customer support teams with administrative and operational tasks.
• Cook up and track expedited orders and special customer requests.
• Support product samples, promotional items, or demonstration requests as needed.
• Maintain accurate customer records and ensure information is updated within company databases.
• Participate in team meetings, training programs, and ongoing professional development activities.
• Collaborate with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Support continuous improvement initiatives by identifying opportunities to enhance customer service processes.

Essential Skills

• Proficiency in Microsoft Excel.
• Experience with order entry and data management.
• Strong customer service orientation.
• Ability to work with ERP and CRM systems.

Additional Skills & Qualifications

• 2+ years experience in a customer service capacity.
• Familiarity with manufacturing and order processing environments.

Work Environment

• Office environment.
• Monday to Friday, 8 AM to 5 PM.
• Company culture emphasizes growth opportunities.
• Team includes tenured staff with over 40 years of service.
• Weekly ice cream socials, annual team picnics, and events.

Job Type & Location

• Contract to Hire position based out of Stony Point, NY.

Pay And Benefits

• The pay range for this position is $24.04 - $27.40/hr.
• Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

• We provide world-class corporate talent solutions to thousands of clients across the globe.
• We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions.
• We serve many of the Fortune 500.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
• We are an equal opportunity employer.

San Francisco Fair Chance Ordinance

• We consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI)

• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.
• AI helps assess applications and qualifications, but final decisions are made by our hiring team.
• By applying, you acknowledge and agree that your application may be reviewed using AI tools.