Customer Service Associate

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels regarding order status, product information, account questions, and service requests.
• Provide timely and professional customer support, escalating issues when appropriate.
• Process and manage return requests, warranty claims, and related documentation.
• Prepare and distribute order confirmations, acknowledgments, shipping notifications, and tracking information.
• Auxiliary order entry and data management activities within company ERP, CRM, or related business systems.
• Assist sales and customer support teams with administrative and operational tasks.
• Cook up and track expedited orders and special customer requests.
• Process product samples, promotional items, or demonstration requests as needed.
• Maintain accurate customer records and ensure information is updated within company databases.
• Participate in team meetings, training programs, and ongoing professional development activities.
• Collaborate with internal departments to resolve customer concerns and ensure timely order fulfillment.
• Support continuous improvement initiatives by identifying opportunities to enhance customer service processes.

Essential Skills

• Proficiency in Microsoft Excel.
• Experience with order entry and data management.
• Strong customer service orientation.
• Ability to work with ERP and CRM systems.

Additional Skills & Qualifications

• 2+ years experience in a customer service capacity.
• Familiarity with manufacturing and order processing environments.

Work Environment

• This position operates in an office environment, with working hours from Monday to Friday, 8 AM to 5 PM.
• The company culture emphasizes growth opportunities, as this role serves as a gateway to promotion into inside sales roles.
• The team is comprised of tenured staff, some with over 40 years of service.
• Enjoy weekly ice cream socials, annual team picnics, and events.

Job Type & Location

• This is a Contract to Hire position based out of Stony Point, NY.

Pay And Benefits

• The pay range for this position is $24.04 - $27.40/hr.

Requirements

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

About Aston Carter

• Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
• We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions.
• We extend the capabilities of industry-leading companies through our deep recruiting expertise and expansive network.
• We serve many of the Fortune 500 with offices across the U.S., Canada, Asia Pacific and Europe.
• We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
• The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

• Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI)

• We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates.
• AI helps assess applications and qualifications, but final decisions are made by our hiring team.