Customer Service Associate

Responsibilities

• Provide customers with on-hand stock status, images, freight costs, future stock ETA, and perform order-related Q&As.
• Interact with customers and handle customer queries and complaints promptly.
• Process sales order date entry in SPS, verify stock level and pricing, and identify AR status before releasing the order for shipping.
• Support Sales Reps as needed with tagging materials, preparing samples for orders, taking pictures of products, and sending info via email or text to sales reps or customers.
• Collaborate with other locations on the stock check, delivery arrangements, tracking numbers, and customer service-related tasks.
• Verify open sales orders weekly, engage sales rep and customer to release orders for shipping.
• Absorb past-due collections from the accounting department.
• Conduct daily filing as assigned.
• Stay current on the latest product knowledge.
• Perform other duties as assigned by the Branch Manager and Senior management.

Qualifications

• 2+ years of experience in a wholesale business operation
• Experience in the Stone Distribution business is a plus
• Highly organized multi-tasker with an eye for detail
• Knowledge of company products and client business
• Ability to multi-task and manage multiple projects at once while effectively managing through stressful situations
• Four-year college degree is preferred but not required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance