Customer Service Associate 8AM-5PM

Job Summary

We are seeking a detail-oriented and customer-focused Mail Services & Customer Support Associate to join our team. This role provides support for Interoffice Mail operations and the eSO (Electronic Shipping Option) product.

Key Responsibilities

• Provide support to Interoffice Mail and the eSO (Electronic Shipping Option) product by handling internal customer inquiries via toll free number and department e-mail to include receipt and delivery inquiries, mailing inquiries or concerns, eSO general system and navigational inquiries and general requests for information.
• Perform research to re-direct incoming mail that cannot be sorted out for distribution based on insufficient information (incomplete or invalid mail address code)
• Image, log and redirect complaints and negotiable items adhering to risk controls
• Produce reports and perform root cause analysis of issues

Qualifications

• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to adapt and adjust to change
• 1+ year of customer service experience
• Experience in researching customer inquiries
• Solid PC skills to include mainframe applications, Outlook, Excel, Word
• Comfortable working in a warehouse environment and wearing company issued uniform shirt
• Must be able to lift up to 50lbs