Customer Service Assistant II (Bank CSA)/Req 1170 Onsite Only

Job Requirements

• Two or more years teller and/or customer service banking experience in a branch or call center environment.
• Interacts easily with others and enjoys working with a variety of people and in a team environment.
• Excellent sales, service, interpersonal and communication skills.
• Strong organizational, technical and computer skills.
• Adapts well to change and able to effectively multi task.
• Extensive knowledge of teller and customer service processes, policies, guidelines and procedures.
• Strong product knowledge

Specific Job Functions

• Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities.
• Proactively develops cross-sell opportunities and responds to customers’ inquiries to recommend appropriate product and services to meet their needs.
• Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business.
• Maintain and balance cash drawer accurately and efficiently.
• Provide exceptional service to customers, coworkers and team members.
• Understand and adhere to various policies and procedures including security, compliance and operations.
• Participate in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge.
• Perform additional duties as required.

Benefits

Partners Bank offers generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.