Customer Service Assistant, Big Joe's Fuell & Go

Specific Responsibilities

• Greet customers with a polished, friendly demeanor
• Provide personalized service, including product recommendations
• Handle customer inquiries and resolve minor concerns with grace and professionalism
• Accurately scan and ring up purchases using the POS system
• Process payments via cash, credit, mobile pay, gift cards, and various other forms of payment
• Restock shelves, coolers and displays to maintain visually appealing displays
• Maintain a clean, organized, and visually appealing checkout area
• Perform routine cleaning and sanitization of work areas, equipment, and common spaces
• Follow dress code and grooming standards that reflect the upscale environment
• Communicate effectively with team members and management
• Support other areas during peak times or special events
• Participate in ongoing training to stay informed about new products and promotions
• Follow all cash handling procedures and store policies
• Monitor for potential loss prevention issues and report concerns
• Ensure accurate pricing and promotional application
• Stay informed about Kohler, Wisconsin resort and village: directions, restaurants, special events, hours of operation, etc.

Skills/Requirements

• Must be at least 18 years old
• Previous retail or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, detail-oriented environment
• Familiarity with POS systems and basic math skills
• Passion for hospitality and creating memorable customer experiences
• Ability to lift up to 50lbs and stand for long periods of time
• Ability to obtain WI Class C UST Operator Certification within 30 days of start of employment
• Ability to obtain WI Class A bartender “operator” license from approved program within 30 days of start of employment
• Flexible availability, including nights, weekends, and holidays

Qualifications

• Authorized to work in the US without requiring sponsorship now or in the future

Benefits

• Competitive salary
• Health, vision, dental insurance
• 401(k) with company matching

Pay

The hourly range for this position is $13.70 - $20.50. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Schedule

This is a casual part-time position working weekends and weekdays. Shifts will vary between 6:00 am and 10:00 pm.

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com. It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran.If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com .

Kohler Co. is an equal opportunity/affirmative action employer.