Customer Service Assistant

Responsibilities

• Collect, review and enter shipment information in the computer.
• Handle customer and carrier inquiries regarding the status and location of scheduled and en-route shipments.
• Schedule pickup and delivery appointments for shipments with customers and carriers.
• Prepare shipping paperwork as needed.
• Generate shipment status and other reports for internal and external customers.
• Maintain stakeholder files within the computer system(s).

Qualifications

• High school graduate or equivalent experience.
• P.C. computer experience preferred.
• One to three years customer service experience preferred.
• Zero to six months customer transportation experience preferred.
• Knowledge of U.S. geography.
• Knowledge of customer service policies and practices.
• Skills in operating a P.C., alphanumeric data entry, and multiple line telephone system.
• Ability to communicate in a courteous, professional manner with customers.
• Ability to problem solve situations dealing with load status and customer inquiries.

Benefits

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.