Customer Service Assistant

About the role

The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining requested average call wait time and projected daily call volume.

Department description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Education

• High School Diploma or Equivalent (Required)
• Associate's Degree in Business Administration (Preferred)

Experience

• 2 Years Customer Service (Preferred)
• 2 Years Healthcare (Preferred)