Customer Service Assistant

About the role

We’re looking for a Customer Services Assistant to join our Learning and Information Services (LIS) team at the University of Chester, based at Marriss House in Birkenhead. This role is ideal for someone that is keen to work in a library environment, where you will have the opportunity to work with books and learning resources, help people navigate university life, and create calm welcoming spaces for learning and socialising.

Responsibilities

• Support the day-to-day running of our library, learning resources and study spaces.
• Provide friendly, approachable assistance to students and staff.
• Help with borrowing and returning items.
• Shelve and maintain book stock.
• Ensure the library remains an organised, inviting environment for everyone to feel comfortable and supported.
• Work closely with customer services colleagues to deliver a positive library experience.
• Answer enquiries, assist users with finding books and resources.
• Help students feel confident using the library – whether they’re new to university life or regular library users.

Requirements

This is a part-time role, working Wednesday afternoon, Thursday, and Friday. Occasional travel to other University sites may be required, as well as occasional shift changes.

Qualifications

The role requires good communication skills, the ability to work independently and as part of a team, and a friendly and approachable manner.

Skills

• Excellent communication skills.
• Ability to work independently and as part of a team.
• Friendly and approachable manner.

Benefits

Join us and be part of a friendly Customer Service team that supports learning, curiosity and the student experience every day.

Pay

N/A

Schedule

Part-time role, working Wednesday afternoon, Thursday, and Friday.