Customer Service Assistant

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Given text: Employment Type:Part time Shift: Description:Customer Service Assistant Department: Reception Services Location: Trinity Health Livingston Total Rewards and Benefits:Competitive compensation, DAILYPAY Retirement savings plan with employer match and contributions Opportunity for growth and advancement throughout Trinity Health Position Purpose:Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients, families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested. Shifts Available: Day Status Available: Contingent Required Qualifications: Education: High School diploma or GED equivalent. Experience:Computer/typing skills necessary to navigate Health Quest and the visitor management system. Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations. Physical and Mental Requirements and Working Conditions: Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications. Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors. Respond appropriately to various levels of stressful situations and maintain emotional intelligence. What you will do: Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas. Know how to access patient location information on the computer. Escort patients when needed or requested. Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors. Call for taxi or shuttle service for patients/families when needed. Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations. Oversee the immediate environment and report any suspicious activity or individuals to Security. Keep area stocked with supplies as needed. Responsible for signing out/in your radio daily and for the loss or damage of radio equipment. Responsible for keeping up with all department and hospital information and updates. Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log. Responsible for after-hours operation of the visitation management system. Access Health Quest to obtain patient room information for visitors Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. We need to remove EEO boilerplate: "We are an Equal Opportunity Employer..." etc. Also remove "Our Commitment ..."? That might be considered boilerplate but it's about mission and values; maybe keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. "Our Commitment Rooted in our Mission and Core Values..." is not EEO but could be considered mission statement; not sure if it's boilerplate. It's somewhat generic but still part of posting. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. The "Our Commitment" paragraph is not EEO; it's about mission and values. Might keep? However, they said "Prefer a few substantive sections over many thin ones." Could combine mission statement into "About the role" maybe. We need to decide sections. We have: - Employment Type: Part time - Shift: (blank? Actually "Shift:" line empty then "Description:Customer Service Assistant") - Description: Customer Service Assistant (maybe job title) - Department: Reception Services - Location: Trinity Health Livingston - Total Rewards and Benefits: Competitive compensation, DAILYPAY; Retirement savings plan with employer match and contributions; Opportunity for growth and advancement throughout Trinity Health - Position Purpose: (paragraph) - Shifts Available: Day - Status Available: Contingent - Required Qualifications: Education: High School diploma or GED equivalent. Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system. Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations. Physical and Mental Requirements and Working Conditions: (list of sensitivities) - What you will do: (list of duties) - Our Commitment ... (mission statement) (maybe keep as "About the role" or "Overview"). We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have: - About the role: could include Position Purpose, maybe mission statement, department, location, employment type, shift, status. - Responsibilities: "What you will do" list. - Requirements: Education, Experience, Physical and Mental Requirements. - Qualifications: maybe same as Requirements? But we can combine. - Skills: maybe computer/typing skills, interpersonal skills. - Benefits: Total Rewards and Benefits. - Pay: Not explicitly stated besides "Competitive compensation". That's vague; we should not create Pay section unless posting actually states them. "Competitive compensation" is not specific; it's filler. According to rule: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. So we should not create Pay section because it's just "Competitive compensation" which is vague. Similarly, Schedule: we have Shifts Available: Day, Status Available: Contingent. That's schedule info. Should we create Schedule section? The posting states Shifts Available: Day and Status Available: Contingent. That's specific enough. So we can create a Schedule section with that info. - Benefits: we have Total Rewards and Benefits: Competitive compensation, DAILYPAY; Retirement savings plan with employer match and contributions; Opportunity for growth and advancement throughout Trinity Health. That's specific enough (though includes Competitive compensation again). But we can still include Benefits section with those items. However we need to avoid filler like "Competitive compensation" which is vague. But we can still include it as part of benefits list; it's not a heading alone. The rule says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Total Rewards and Benefits, so we can create Benefits section. The content includes Competitive compensation (vague) but we can keep it as it's part of the posted benefits. We need to avoid duplication. Also remove duplicated lines. We need to use

  for section headings. Use

  • for any list of duties/requirements/benefits, and

    for prose. We need to preserve ALL substantive information; do NOT invent or summarize away detail. We need to output only HTML fragment. Let's decide sections: - About the role (maybe includes Position Purpose, Department, Location, Employment Type, Shift, Status, maybe mission statement). Could be prose. - Responsibilities (What you will do) -> list. - Requirements (Education, Experience, Physical and Mental Requirements) -> could be list or prose. - Skills (maybe computer/typing skills, interpersonal skills) -> list. - Benefits (Total Rewards and Benefits) -> list. - Schedule (Shifts Available: Day, Status Available: Contingent) -> list or prose. We should not create Pay section. We need to ensure we don't create empty sections. Let's extract substantive info: Position Purpose: "Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients, families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested." That's prose. Department: Reception Services Location: Trinity Health Livingston Employment Type: Part time Shift: (blank) but we have Shifts Available: Day later. Status Available: Contingent Our Commitment: "Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care." We could include that in About the role. Now Responsibilities (What you will do): list items: - Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas. - Know how to access patient location information on the computer. - Escort patients when needed or requested. - Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors. - Call for taxi or shuttle service for patients/families when needed. - Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations. - Oversee the immediate environment and report any suspicious activity or individuals to Security. - Keep area stocked with supplies as needed. - Responsible for signing out/in your radio daily and for the loss or damage of radio equipment. - Responsible for keeping up with all department and hospital information and updates. - Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log. - Responsible for after-hours operation of the visitation management system. - Access Health Quest to obtain patient room information for visitors We need to keep each as

  • . Now Requirements: Education: High School diploma or GED equivalent. Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system. Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations. Physical and Mental Requirements and Working Conditions: Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications. Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors. Respond appropriately to various levels of stressful situations and maintain emotional intelligence. We could break into list items. Now Skills: maybe we can extract computer/typing skills, interpersonal skills. But those are already in Experience. Could create Skills section listing those. But we might combine Experience and Skills. However instruction: Prefer a few substantive