Customer Service Assistant

Responsibilities

• Support the Customer Service team during the transition from Expandable to the new Plex system.
• Focusing on data transfer and verification.
• Manually transfer customer information from Expandable into Plex, ensuring accuracy and completeness.
• Review and verify customer data, comparing between systems to confirm correct entry.
• Identify and flag missing, incomplete, or inconsistent information for review.
• Maintain confidentiality of customer and company information.
• Follow established procedures for data entry and verification.
• Communicate questions or issues to the Customer Service team or management.
• Maintain an organized workflow to complete assigned records in a timely manner.
• Perform other administrative duties as assigned.

Requirements

• Previous data entry, administrative, customer service, or office experience preferred.
• Basic computer skills required.
• Ability to review and enter information accurately.
• Basic proficiency in Microsoft Excel preferred.
• Experience working with ERP or business systems preferred but not required.
• Able to maintain confidentiality and handle customer information responsibly.
• Strong attention to detail and organizational skills.
• College students welcome to apply asap for immediate start.

Qualifications

System One, its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.