Customer Service Assistant

The Opportunity:

• Schedule pick-up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, and driver productivity
• Communicate effectively with customers via telephone, email, and other forms of communication to grow and develop relationships
• Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
• Maintain accurate notes regarding customer interactions and preferred scheduling protocols
• Enter Customer loads with accurate information and in a timely manner
• Manage trailer pools as needed to maintain customers’ expectations
• Use your knowledge and skills to make educated decisions
• Ensure all loads are meeting the customers’ service expectations

The Fit:

• Effective & timely communication with a diverse audience through multiple modes
• Creative problem-solving
• Strategic thinking
• Collaboration with team members
• Strong desire to develop and learn new skills
• Strong decision making skills based on information provided
• Thrive in a fast pass environment
• Strong time management skills
• Adaptability to changing priorities

The Wage:

• Earn a competitive salary
• Opportunity to earn two monthly bonuses
• Eligible for medical, dental, 401k, profit sharing, paid time off, and tuition reimbursement

The Company:

• Roehl Transport was founded in 1962
• Recognized as one of North America’s safest trucking companies by the American Trucking Association (ATA)
• Recipient of the ATA President’s Award five times
• Values: Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing