Customer Service Assistant
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate (EEO etc). We need to preserve all substantive info.
Let's parse the posting.
Content:
- Employment Type Part time
- Shift Description: Customer Service Assistant
- Department: Reception Services
- Location: Trinity Health Livingston
- Total Rewards And Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health
- Position Purpose: Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients, families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested.
- Shifts Available: Day
- Status Available: Contingent
- Required Qualifications:
- Education: High School diploma or GED equivalent.
- Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system.
- Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations.
- Physical And Mental Requirements And Working Conditions:
- Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
- Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
- Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
- What You Will Do (list of duties):
- Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas.
- Know how to access patient location information on the computer.
- Escort patients when needed or requested.
- Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.
- Call for taxi or shuttle service for patients/families when needed.
- Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.
- Oversee the immediate environment and report any suspicious activity or individuals to Security.
- Keep area stocked with supplies as needed.
- Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
- Responsible for keeping up with all department and hospital information and updates.
- Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.
- Responsible for after-hours operation of the visitation management system.
- Access Health Quest to obtain patient room information for visitors
- Our Commitment (mission statement) - maybe we can treat as About the role? Actually "Our Commitment" is generic mission statement; could be considered About the role? But we have to avoid filler. It's substantive but maybe we can put under "About the role". The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these headings.
We have:
- About the role: Could include Position Purpose, maybe Our Commitment? But we need to avoid filler. Position Purpose is substantive. Also maybe include Employment Type, Department, Location, Shifts Available, Status Available. Those could be under About the role or maybe separate sections like Schedule (Shifts Available) and Pay (Compensation). Benefits we have.
- Responsibilities: The "What You Will Do" list.
- Requirements: Could include Required Qualifications (Education, Experience, Interpersonal skills). Also Physical And Mental Requirements And Working Conditions could be under Requirements or maybe separate? But we only have headings list; we can put those under Requirements.
- Qualifications: Might be similar to Required Qualifications? Actually we have both Required Qualifications and maybe "Qualifications" heading. Could combine? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we have both Requirements and Qualifications separate. Typically Requirements could be education/experience, Qualifications could be skills/interpersonal etc. But we can decide.
- Skills: Could list computer/typing skills, interpersonal skills, etc.
- Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health.
- Pay: Not explicitly given besides "Competitive compensation". That's vague; we should not create Pay section unless posting actually states them. It says "Competitive compensation" which is not a specific number; it's vague but still mentions compensation. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Competitive compensation" under Total Rewards And Benefits. That's a statement about compensation, albeit vague. Should we include Pay section? It says "Competitive compensation" is a benefit. Might be better to include under Benefits rather than separate Pay. Since we have Benefits heading, we can put compensation there. So we may not need separate Pay.
- Schedule: Shifts Available: Day; Status Available: Contingent. That's schedule info. So we can create Schedule section.
Now we need to avoid repeating job title as heading. The job title is Customer Service Assistant (maybe). We'll not repeat.
We need to output only HTML fragment, no /. Use for headings, - for lists,
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: EEO statement, navigation, legal, etc. Also remove duplicated lines.
Let's extract substantive info:
- Employment Type: Part time
- Shift Description: Customer Service Assistant (maybe this is actually the job title? Actually "Shift Description: Customer Service Assistant" seems odd; maybe it's the role. But we already have job title; we can treat as role description. We'll include maybe in About the role.
- Department: Reception Services
- Location: Trinity Health Livingston
- Total Rewards And Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health
- Position Purpose: (prose)
- Shifts Available: Day
- Status Available: Contingent
- Required Qualifications:
- Education: High School diploma or GED equivalent.
- Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system.
- Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations.
- Physical And Mental Requirements And Working Conditions:
- Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
- Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
- Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
- What You Will Do: list of duties (as above)
- Our Commitment: mission statement (maybe we can include under About the role as prose)
We need to decide sections:
About the role: Could include Position Purpose, Employment Type, Department, Location, maybe Our Commitment.
Responsibilities: What You Will Do list.
Requirements: Education, Experience (computer/typing skills), maybe also Physical And Mental Requirements? Could be under Requirements.
Qualifications: Interpersonal skills? Or maybe we treat Required Qualifications as Qualifications. But we have both Required Qualifications and Physical And Mental Requirements. Could split: Requirements = Education/Experience; Qualifications = Interpersonal skills + Physical/Mental requirements. Or we could combine.
Skills: Computer/typing skills, interpersonal skills, maybe also ability to use Health Quest, visitor management system, When-to-Work, etc.
Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health.
Schedule: Shifts Available: Day; Status Available: Contingent.
Pay: Not separate.
We must not create sections with filler like "commensurate with experience". We have specific content.
Now we need to output HTML.
We'll produce:
About the role
Part‑time position in the Reception Services department at Trinity Health Livingston. Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients, families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.
But we need to ensure we don't lose any specifics: The Position Purpose text is exactly as given. We'll include that as prose. Also include Employment Type, Department, Location maybe as part of same paragraph or separate . Could be separate
for each? The instruction: Use
for prose. So we can have multiple
elements.
We need to preserve all substantive info: So we need to include Employment Type Part time, Department Reception Services, Location Trinity Health Livingston. Also maybe Shift Description? Actually "Shift Description: Customer Service Assistant" seems redundant with job title; we can ignore as it's likely the title. We'll not include duplicate.
Now Responsibilities: Use
- for each duty.
List duties:
- Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas.
- Know how to access patient location information on the computer.
- Escort patients when needed or requested.
- Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.
- Call for taxi or shuttle service for patients/families when needed.
- Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.
- Oversee the immediate environment and report any suspicious activity or individuals to Security.
- Keep area stocked with supplies as needed.
- Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
- Responsible for keeping up with all department and hospital information and updates.
- Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.
- Responsible for after-hours operation of the visitation management system.
- Access Health Quest to obtain patient room information for visitors
We need to keep exact phrasing.
Now Requirements: Education and Experience (computer/typing skills). Also maybe include "Experience Computer/typing skills necessary to navigate Health Quest and the visitor management system." That's under Experience.
We'll make
- for each.
- High School diploma or GED equivalent.
- Computer/typing skills necessary to navigate Health Quest and the visitor management system.
Now Qualifications: Interpersonal skills and Physical And Mental Requirements.
Interpersonal skills: "Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations."
Physical And Mental Requirements:
- Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
- Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
- Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
We'll put these as
- .
Now Skills: Could list computer
- for lists,
for prose. We need to preserve all substantive information; do not invent or summarize away detail. Remove boilerplate: EEO statement, navigation, legal, etc. Also remove duplicated lines. Let's extract substantive info: - Employment Type: Part time - Shift Description: Customer Service Assistant (maybe this is actually the job title? Actually "Shift Description: Customer Service Assistant" seems odd; maybe it's the role. But we already have job title; we can treat as role description. We'll include maybe in About the role. - Department: Reception Services - Location: Trinity Health Livingston - Total Rewards And Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health - Position Purpose: (prose) - Shifts Available: Day - Status Available: Contingent - Required Qualifications: - Education: High School diploma or GED equivalent. - Experience: Computer/typing skills necessary to navigate Health Quest and the visitor management system. - Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations. - Physical And Mental Requirements And Working Conditions: - Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications. - Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors. - Respond appropriately to various levels of stressful situations and maintain emotional intelligence. - What You Will Do: list of duties (as above) - Our Commitment: mission statement (maybe we can include under About the role as prose) We need to decide sections: About the role: Could include Position Purpose, Employment Type, Department, Location, maybe Our Commitment. Responsibilities: What You Will Do list. Requirements: Education, Experience (computer/typing skills), maybe also Physical And Mental Requirements? Could be under Requirements. Qualifications: Interpersonal skills? Or maybe we treat Required Qualifications as Qualifications. But we have both Required Qualifications and Physical And Mental Requirements. Could split: Requirements = Education/Experience; Qualifications = Interpersonal skills + Physical/Mental requirements. Or we could combine. Skills: Computer/typing skills, interpersonal skills, maybe also ability to use Health Quest, visitor management system, When-to-Work, etc. Benefits: Competitive compensation, DAILYPAY, Retirement savings plan with employer match and contributions, Opportunity for growth and advancement throughout Trinity Health. Schedule: Shifts Available: Day; Status Available: Contingent. Pay: Not separate. We must not create sections with filler like "commensurate with experience". We have specific content. Now we need to output HTML. We'll produce:
About the role
Part‑time position in the Reception Services department at Trinity Health Livingston. Maintain a safe and secure environment while projecting a professional image when greeting patients, visitors and staff. Complete a diverse range of administrative tasks such as answering the telephone and accessing patient information via computer and census sheet. Enhance hospital experience for patients, families and visitors by performing guest relation functions that ensure the highest standard of service, including help, guidance, direction, response to routine requests for information and on occasion, escort as requested. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care.
But we need to ensure we don't lose any specifics: The Position Purpose text is exactly as given. We'll include that as prose. Also include Employment Type, Department, Location maybe as part of same paragraph or separate. Could be separate
for each? The instruction: Use
for prose. So we can have multiple
elements. We need to preserve all substantive info: So we need to include Employment Type Part time, Department Reception Services, Location Trinity Health Livingston. Also maybe Shift Description? Actually "Shift Description: Customer Service Assistant" seems redundant with job title; we can ignore as it's likely the title. We'll not include duplicate. Now Responsibilities: Use
- for each duty.
List duties:
- Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas.
- Know how to access patient location information on the computer.
- Escort patients when needed or requested.
- Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.
- Call for taxi or shuttle service for patients/families when needed.
- Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.
- Oversee the immediate environment and report any suspicious activity or individuals to Security.
- Keep area stocked with supplies as needed.
- Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
- Responsible for keeping up with all department and hospital information and updates.
- Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.
- Responsible for after-hours operation of the visitation management system.
- Access Health Quest to obtain patient room information for visitors
We need to keep exact phrasing.
Now Requirements: Education and Experience (computer/typing skills). Also maybe include "Experience Computer/typing skills necessary to navigate Health Quest and the visitor management system." That's under Experience.
We'll make
- for each.
- High School diploma or GED equivalent.
- Computer/typing skills necessary to navigate Health Quest and the visitor management system.
Now Qualifications: Interpersonal skills and Physical And Mental Requirements.
Interpersonal skills: "Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations."
Physical And Mental Requirements:
- Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
- Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
- Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
We'll put these as
- . Now Skills: Could list computer
- for each.
- High School diploma or GED equivalent.
- Computer/typing skills necessary to navigate Health Quest and the visitor management system.
Now Qualifications: Interpersonal skills and Physical And Mental Requirements.
Interpersonal skills: "Interpersonal skills necessary to effectively communicate with diverse group of internal/external callers, patients, visitors and staff, at times dealing with sensitive and/or confidential situations."
Physical And Mental Requirements:
- Demonstrate sensitivity and responsiveness to differences in ethnic and cultural customs, perceptions, and communications.
- Demonstrate sensitivity and responsiveness to the various medical, emotional, and mental health needs of all patients, staff and visitors.
- Respond appropriately to various levels of stressful situations and maintain emotional intelligence.
We'll put these as
- for each duty.
List duties:
- Respectfully and promptly, make eye contact, and smile when greeting patients and visitors using standard customer service scripting; direct them to appropriate areas.
- Know how to access patient location information on the computer.
- Escort patients when needed or requested.
- Offer assistance for wayfinding, parking validation, deliveries and other requested information including information regarding hospital services for patients, family members and visitors.
- Call for taxi or shuttle service for patients/families when needed.
- Assist visitors/families during emergencies which may include fire, natural disasters and patient/family situations.
- Oversee the immediate environment and report any suspicious activity or individuals to Security.
- Keep area stocked with supplies as needed.
- Responsible for signing out/in your radio daily and for the loss or damage of radio equipment.
- Responsible for keeping up with all department and hospital information and updates.
- Responsible for utilizing When-to-Work to document changes to your work schedule including proper recording in the exception log.
- Responsible for after-hours operation of the visitation management system.
- Access Health Quest to obtain patient room information for visitors
We need to keep exact phrasing.
Now Requirements: Education and Experience (computer/typing skills). Also maybe include "Experience Computer/typing skills necessary to navigate Health Quest and the visitor management system." That's under Experience.
We'll make