Customer Service Assistant

Responsibilities

• As part of a team, provide timely resolution to customers through written and/or telephonic inquiries while optimizing the customer experience.
• Documentation of all inquiries and actions taken is required.
• Process transactions, complete required forms, and produce insurance documents.
• Promptly provide information in response to inquiries to handle and resolve concerns.
• Gather and enter system data to process transactions and produce contractually correct insurance documents.
• Document all decisions and communications associated with the process.
• Work collaboratively, in a team environment, to achieve corporate and team goals that enhance the customer experience.
• Assist others in work processes to accomplish team workload expectations.
• Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations.
• Remain current on company systems, forms, and procedures.
• Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche.
• Maintain confidentiality of the organization's customers and data.
• Participate in individual and team trainings and meetings.
• Suggest improvements and periodically participate in contact center initiatives to improve effectiveness.

Requirements

• High school diploma or equivalent required.
• 1-2 years of general office, customer service, industry, or equivalent work experience preferred.
• Post-secondary education or participation in recognized insurance education courses is desirable.
• Strong verbal and written communication skills.
• Excellent multitasking and prioritization skills.
• Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request.
• Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels.
• Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable.
• Positive, professional, and customer-oriented attitude.