Customer Service Assistant

Essential Job Responsibilities

• Aid the Product Systems Specialist in supporting the department's Rate, Quote, Bind, Issue (RQBI) system.
• Interact with external agents and internal users to address questions about the RQBI system.
• Provide excellent customer service, handle incoming inquiries, manage application access requests, research questions, escalate issues, and build relationships with various support units.
• Assist with testing changes to the RQBI system and monitor the outcomes of these tests.
• Download Motor Vehicle Record (MVR) data from the current MVR vendor into the company's system.
• Set up invoices for reimbursement from external agents.

Job Requirements

• Outstanding customer service skills.
• A professional demeanor.
• Basic proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Attention to detail and the ability to work efficiently in a fast-paced environment.
• Strong teamwork and communication skills.
• A high school diploma or equivalent degree.

Benefits and Compensation

• A competitive compensation package.
• Performance-based incentives.
• A comprehensive benefits program including:
• Health, dental, and vision insurance.
• A 401(k) plan with company matching contributions.
• Paid time off.
• Professional development opportunities.

Core Values

At Clearbrook, our core values guide our actions and decisions:

• Integrity
• Collaboration
• Pursuit of Excellence
• Forward Thinking