Customer Service Assistant

Essential Job Responsibilities

• Aid the Product Systems Specialist in supporting the department's Rate, Quote, Bind, Issue (RQBI) system.
• Work with external agents and internal users to address questions about the RQBI system.
• Provide excellent customer service, handle incoming inquiries, assist with application access needs, research questions, escalate issues, etc.
• Build relationships with various support units including IT, Colony Rater programming team, Actuary, Filing, and Product Management.
• Assist with testing changes to the RQBI system and track the results of these tests.
• Download Motor Vehicle Record (MVR) data from the current MVR vendor into the company's system.
• Set up invoices for reimbursement from external agents.

Job Requirements

• Outstanding customer service skills.
• Professional demeanor.
• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Attention to detail and initiative.
• Ability to work in a fast-paced environment.
• Strong oral and written communication skills.
• A high school diploma or equivalent.

Benefits and Compensation

• A competitive compensation package.
• Performance-based incentives.
• A comprehensive benefits program including:
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off.
• Professional development opportunities.

Core Values

At Clearbrook, our Core Values are Integrity, Collaboration, Pursuit of Excellence, and Forward Thinking. These values guide how we work, lead, and succeed.