Customer Service Assistant 3

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Key info: - Location: 1970 West Broad Street, Columbus, OH 43223 (but also remote currently, can change). Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours will vary). This position is currently remote (work from home) but can be subject to change to regular, in-office work. - Perks: Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! - What You'll Do As a Customer Service Assistant 3: description of duties. - Then there is "Click here to see the full position description Option 1 ..." which lists qualifications (training/experience). Then "Option 2 Or 9 mos. exp. as Customer Service Assistant 1, 64431. Option 3 Or 6 mos. as Customer Service Assistant 2, 64432. Or equivalent of Minimum Class Qualifications For Employment noted above." - Job Skills: Customer Service Helpful Tips For Applying (some advice). Then Agency Contact Name and Information. - Unposting Date Sep 16, 2026, 11:59:00 PM (metadata, drop). - Work Location Charles D Shipley Building Primary Location United States of America-OHIO-Franklin County-Columbus - Compensation $24.16 per hour - Schedule Full-time - Work Hours See work hours below - Classified Indicator Classified Union OCSEA Professional Skills Customer Focus Agency Overview Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. We need to remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to include sections only if real specific content. Let's decide sections: - About the role: Could include overview of position: Customer Service Assistant 3, lead worker, remote etc. Use prose. - Responsibilities: list of duties from "What You'll Do As a Customer Service Assistant 3". Use

• . - Requirements / Qualifications: The options (Option 1, Option 2, Option 3) and equivalent. Could be under Requirements or Qualifications. We need to decide which heading to use. The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can have both Requirements and Qualifications if content distinct. But we can combine if similar. Probably better to put the qualification options under Requirements (or Qualifications). Let's put under Requirements. - Skills: The posting mentions "Job Skills: Customer Service" and also "Professional Skills Customer Focus". Also maybe "Customer Service Helpful Tips For Applying". We'll include Skills section with bullet list? It says "Job Skills: Customer Service Helpful Tips For Applying Be detailed when describing your current/previous work duties..." That's more advice than skill. But we have "Professional Skills Customer Focus". We'll include a short bullet list: Customer Service, Customer Focus. - Benefits: The perks list: Multiple pay increases over the first years of service! Free Parking! Free Gym Access & Walking Path! Daycare On-site! Cafeteria On-site! Also maybe "Free Parking!" etc. We'll put as
  . - Pay: Compensation $24.16 per hour. That's specific. So include Pay section with

  $24.16 per hour

  . - Schedule: Schedule Full-time, Work Hours Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours will vary). Also note remote currently but can change. We'll include Schedule section with that info. We must not repeat job title as heading. Already not. We must not include Job ID/requisition numbers as headings; none. We must not include filler like "commensurate with experience". Not present. We need to preserve all substantive information; do not invent or summarize away detail. We need to remove duplicated lines, application instructions, etc. The "Click here to see the full position description Option 1 ..." is part of qualifications; we keep that. We need to drop "Helpful Tips For Applying" maybe? It's advice but could be considered part of Skills? Might be considered boilerplate? It's not a legal EEO, but it's application advice. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Helpful Tips For Applying" is application instructions. So we should drop that. Also "Be detailed when describing your current/previous work duties..." etc. That's application instructions. So we should remove that entire block. Thus Skills section should only contain substantive skills from posting: "Customer Service", "Customer Focus". Possibly also "Professional Skills". We'll keep those. Now we need to format. We'll output something like:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Requirements

  • Option 1: 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.
  • Option 2: 9 mos. exp. as Customer Service Assistant 1, 64431.
  • Option 3: 6 mos. as Customer Service Assistant 2, 64432.
  • Or equivalent of Minimum Class Qualifications For Employment noted above.

  Skills

  • Customer Service
  • Customer Focus

  Benefits

  • Multiple pay increases over the first years of service
  • Free Parking
  • Free Gym Access & Walking Path
  • Daycare On-site
  • Cafeteria On-site

  Pay

  $24.16 per hour

  Schedule

  Schedule: Full-time. Work Hours: Monday - Friday, 8:00 a.m. - 5:15 p.m. (Hours will vary). Position is currently remote (work from home) but can be subject to change to regular, in-office work.

  We need to ensure we didn't include any boilerplate like "Click here to see the full position description". That's part of qualifications? Actually the phrase "Click here to see the full position description Option 1 12 mos. trg..." seems like a link placeholder. We should keep the qualifications but maybe drop the "Click here to see the full position description" as it's just a link instruction. The instruction says remove application instructions. That phrase is not exactly application instruction but it's a link to full description. Might be considered navigation. Safer to drop that phrase and just keep the options. So we should not include "Click here to see the full position description". We'll just start with Option 1. Thus Requirements list as above without that phrase. Now check for any duplicated lines: We have not duplicated. Check for any mention of "Job Skills: Customer Service Helpful Tips For Applying". We removed the tips. Keep only "Customer Service". Also "Professional Skills Customer Focus". We'll keep both. Now ensure we didn't miss any substantive info: Location? Not included in any section. Should we include location under About the role? The posting includes location and remote note. We already included remote note in Schedule. Could also add location in About the role. The location is substantive: 1970 West Broad Street, Columbus, OH 43223. Also mention Charles D Shipley Building. We should include that. Where to put? Could be About the role. Let's add a sentence: "Located at 1970 West Broad Street, Columbus, OH 43223 (Charles D Shipley Building); currently remote with possible change to in-office." Thus About the role paragraph includes that. Also Agency Overview: Bureau of Motor Vehicles oversees driver and motor vehicle licensing... That's substantive. Could be included in About the role as well. Thus About the role: combine position description, location, agency overview. Let's craft:

  The Customer Service Assistant 3 position with the Ohio Department of Public Safety – Bureau of Motor Vehicles is based at 1970 West Broad Street, Columbus, OH 43223 (Charles D Shipley Building). The role is currently remote (work from home) but may change to regular in‑office work. The Bureau of Motor Vehicles oversees driver and motor vehicle licensing and registration, striving to make services more convenient, efficient and cost‑effective.

  That captures location, remote note, agency overview. Now Responsibilities: we need to capture all duties from "What You'll Do As a Customer Service Assistant 3". Let's list them as bullet points: - Act as lead worker by providing work direction/assistance & training, on daily basis, to lower-level customer service assistants within the Telecommunications Unit & respond to difficult inquiries or those referred by lower-level customer service assistants - Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service - Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding - Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided - Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered - Document all correspondences with customers, as needed - Serve as a lead worker & assistant to unit supervisors in the Telecommunications Section We'll keep ampersands as &. Now Requirements: we need to keep the exact wording. Let's copy: Option 1 12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment; AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed; AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing; AND 9 mos. trg. or 9 mos. exp. in operation of personal computer. Option 2 Or 9 mos. exp. as Customer Service Assistant 1, 64431. Option 3 Or 6 mos. as Customer Service Assistant 2, 64432.Or equivalent of Minimum Class Qualifications For Employment noted above. Note there is missing space before "Or". We'll keep as is but maybe format nicely. We'll produce list items. Now Skills: we have "Customer