Customer Service and Ticket Window

About the Role

Great guest relations are vital to Catamount. Customer service and cashier team members are usually the first point of contact for guests, making a positive initial impression essential. Cashiers must accurately process purchases, provide change, and maintain a balanced drawer in a friendly manner. Customer service staff handle phone inquiries, assist guests, and operate registers. Training is provided for all tasks.

Responsibilities

• Explain prices and promotions.
• Demonstrate general knowledge of the mountain to assist guests with inquiries.
• Sell lift and activity tickets.
• Answer telephone calls.
• Work quickly and accurately.
• Ensure payment is made for every item.
• Assist with closing procedures.
• Maintain a friendly, team-oriented attitude with a focus on guest service.
• Perform additional tasks as needed by your manager.

Requirements

• Ability to work flexible hours/days, including weekends and holidays.
• Strong communication skills and ability to follow instructions.
• Cheerful, patient, alert, and courteous demeanor with people of all ages.
• Basic computer and keyboard experience.
• Ability to work as part of a team.
• Well-groomed, self-disciplined, and willing to comply with uniform guidelines.
• Fluent in speaking, reading, and writing English.
• Ability to count out change accurately.
• Ability to work harmoniously and diplomatically with a variety of people, including the public.

Physical Demands

• Shifts may include day, evening, and holiday hours.
• Regularly required to walk (including occasional outdoor walking).
• Frequent reaching, handling, grasping, and fingering of keyboards or cash machines.
• Repetitive keyboard motion.
• May require sitting or standing for extended periods.