Customer Service and Rebate Processing Team Supervisor

About Our Client:The organization operates in the energy transformation sector, focusing on clean energy solutions including energy efficiency, load flexibility, electrification, and carbon reduction. As a women-led firm, it supports utilities in navigating complex and interconnected energy challenges through innovative approaches that drive meaningful transformation across the energy sector.About the Opportunity:The Customer Service and Rebate Processing Team Supervisor oversees escalated customer complaints and supports team members in resolving complex customer issues. This role promotes effective de-escalation and first-call resolution while identifying process improvements that enhance customer satisfaction and operational effectiveness.Responsibilities:• Handle customer service calls and manage escalated customer issues to achieve prompt and effective resolution.• Conduct outbound calls to follow up on escalated customer concerns.• Review payment reissue requests and resolve payment-related issues.• Support the investigation and resolution of concerns escalated by clients.• Assist representatives with customer inquiries and provide guidance during de-escalation efforts.• Promote first-call resolution and effective customer service practices among team members.• Recommend and implement continuous improvements, including updates to call scripts and procedures.• Evaluate existing procedures and collaborate with internal teams to improve processes and service delivery.• Perform additional duties as assigned.Requirements:• High school diploma or equivalent.• Minimum 2 years of customer service or call center experience.• Experience managing, coaching, and training staff.• Proficiency with Microsoft Word and Excel.• Strong interest in sustainability, energy efficiency, and environmental impact.• Detail-oriented with strong memory, accuracy, and attention to detail.• Excellent verbal and written communication skills.• Strong organizational and prioritization abilities.• Self-motivated with exceptional follow-through and accountability.• Ability to manage challenging tasks and customer situations professionally.Pay Range and Compensation Package:• Hourly compensation range of $20–$23, based on experience, education, location, and other relevant factors.• Eligibility for a discretionary annual bonus. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.