Customer Service and Collections Representative

Terminix Service, Inc. of Grovetown, GA is hiring a Customer Service and Collections Representative who thrives on the phone, enjoys connecting with people, and is excited about offering valuable solutions that make homes safer and more comfortable.

About the role

As a Customer Service and Collections Representative, your day will center around phone-based customer interactions—helping current clients, welcoming new ones, and offering the services they need. Your success is measured by how well you build relationships, retain accounts, and help customers discover the right services.

Responsibilities

• Handle high call volumes—confidently manage a steady stream of inbound and outbound customer calls.
• Engage in consultative selling—identify customer needs and match them with the right pest control services.
• Build strong customer relationships—earn trust, increase retention, and promote loyalty.
• Grow the business—assist with upselling, cross-selling, and new customer acquisition.
• Solve problems on the spot—address questions or concerns and provide timely solutions.
• Support the team—occasionally assist with scheduling or processing transactions as needed.
• Perform inbound and outbound calls—scheduling services, handling collections, etc.
• Minimal administrative responsibilities—light invoicing, processing payments, etc.

Requirements

• Strong phone presence and excellent communication skills.
• Prior experience in sales, customer service, or call center environments.
• Ability to multitask and stay calm under pressure.
• Natural ability to talk to people and recommend solutions.
• Comfortable using basic computer systems.

Pay

$17-$18/hr. starting pay + competitive commission structure.

Schedule

Day shift: Monday - Friday, 8:00 AM - 5:00 PM.

Benefits

• Full benefits package: Medical, dental, vision, FSA, life insurance.
• Paid holidays, PTO, 401(k) with match, profit-sharing, and more.
• Paid training from day one—including travel and meals at no cost to you.
• College scholarships for employee dependents.
• Opportunities for advancement—promote from within.

About Terminix Service, Inc.

Terminix Service Inc. is a family-owned company with over 80 years of history and 57 locations across South Carolina, western North Carolina, and Georgia. We provide exceptional commercial and residential pest control services and are recognized among the top 10 pest control companies in the country. We invest in the people and communities where our employees live and work. Nearly half of our employees have worked with us for more than five years.