Customer Service and Collections Clerk

Job Summary

The Customer Service and Collections Clerk works under the direct supervision of the Director of Revenue Cycle to review and update patient accounts, and speak directly with patients. Their primary responsibility is to work with patients to resolve balances and coordinate payment options.

Responsibilities

• Review and update patient accounts to ensure accurate and timely processing of payments
• Speak directly with patients to resolve balances and coordinate payment options
• Demonstrate strong data entry, computer, and documentation skills

Requirements

• High School Diploma or Equivalent
• Strong Data Entry/keyboarding skills
• MS Word and Excel work experience
• Strong customer service experience
• Exposure to medical revenue cycle a plus