Customer Service Analyst

Essential Responsibilities

• Support the service center and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
• Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
• Ensure that customer commercial terms and conditions and quality and SOP requirements are followed and properly recorded in order entry information, and that the Service Center meets those requirements during order execution.
• Generate order progress reports as requested by customer.
• Ensure timely response to all customer needs and requests.
• Cook up customer visits based on order requirements.
• Perform necessary customer presentations during customer visits to facility as required.
• Function in a teamwork atmosphere for all endeavors.

Technical/Functional Skills

• Strong analytical and organization skills including the ability to analyze and interpret data.
• Skilled in all basic MS Office products and working knowledge of ERP systems (preferably Epicor).
• Cognitive ability and inclination to solve problems and will recommend specific/innovative changes to effect improved efficiencies.
• Demonstrated ability to interact with customers, sales and management.

Basic Qualifications

• Applicant must have a minimum of 4 years of customer service experience, 7 years preferred.
• Associate’s degree in a business related field from an accredited college or university required, Bachelor's preferred or a minimum of 10 years of experience in lieu of a degree.
• Excellent computer skills (proficient in Microsoft Office software).
• Strong written and verbal communication skills are required.