Customer Service & Collections Representative

About the role

Responsible for providing exceptional customer service and collections support in a fast-paced environment. Key tasks include handling inquiries, resolving issues, and maintaining positive relationships with clients.

Responsibilities

• Handle customer inquiries via phone and email
• Resolve billing disputes and collection issues
• Maintain accurate records and reports
• Follow up with customers to ensure satisfaction
• Adhere to company policies and procedures

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work independently and under pressure
• Basic computer skills, including Microsoft Office

Qualifications

• Previous customer service experience preferred
• Experience in collections or related field
• Strong problem-solving abilities

Skills

• Customer service skills
• Phone and email communication
• Record keeping and report writing
• Problem resolution

Benefits

• Flexible schedule
• Health insurance options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Part-time position
• Variable hours to accommodate business needs

Contact Information

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