Customer Service Agent_Seasonal

About the role

We are seeking talented Seasonal Customer Service Professionals for our remote Orkin Customer Contact Center. This role combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. You will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

Responsibilities

• Work remotely from your home office (computer and other equipment provided)
• Support our field's peak season that starts building around February
• During peak season, handle heavy call volume
• Manage the customer relationship to ensure best in class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use different gamification tools to measure performance

Schedule & Training

• Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers
• Variety of schedules available (may include nights, weekends, and holidays)
• Must be available to attend training Monday through Friday from 9am to 6pm EST
• Four-week quality training program that will equip you with the skills and knowledge to be successful

Qualifications

• High School Diploma or GED
• 1–2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Must reside within commuting distance of greater Raleigh, NC metro area
• Must reside in the continental US

Required Skills

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills such as empathy
• Ability to prioritize tasks and manage time efficiently

Work From Home Requirements

• Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 100 mbps download / 50 mbps upload or higher high-speed internet connection with the ability to hard wire directly to a modem

Pay & Benefits

• Minimum $16.73 per hour plus 3% sales commission
• Great pay and incentives
• 401(k) plan with company match
• Employee stock purchase plan
• High performance and reliability could lead to regular, full-time employment, when available, based on business needs