Customer Service Agent_Seasonal
About the role
We are seeking talented Seasonal Customer Service Professionals for our remote Orkin Customer Contact Center. This role combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. You will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
Responsibilities
- Work remotely from your home office (we will provide the computer and other equipment necessary to be successful in this role)
- Support our field's peak season that starts building around February
- During peak season you can expect heavy call volume
- Manage the customer relationship to ensure best in class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Use different gamification tools to measure performance
Qualifications
- High School/GED
- 1 – 2 years customer service experience within or outside a call center
- Completion of a Culture Index assessment
- Verification of internet speed
- Ability to pass a computer assessment
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem
- Must reside within commuting distance of greater Charleston, SC metro area
What you will need
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Excellent customer service soft skills such as empathy
- Ability to prioritize tasks and manage time efficiently
Schedule
Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. Must be available to attend training Monday through Friday from 9am to 6pm EST. Variety of schedules available.
Pay & benefits
- Minimum $16.73/hour plus 3% sales commission
- Four-week quality training program that will equip you with the skills and knowledge to be successful
- Gamification methods to measure performance and increase engagement virtually
- 401(k) plan with company match
- Employee stock purchase plan
- High performance and reliability could lead to regular, full-time employment, when available, based on business needs