Customer Service Agent_Seasonal

About the role

We are seeking talented Seasonal Customer Service Professionals for our remote Orkin Customer Contact Center. This role combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers.

Responsibilities

• Work remotely from your home office (we provide the computer and other equipment necessary to be successful)
• Support our field's peak season that starts building around February
• During peak season, expect heavy call volume
• Manage the customer relationship to ensure best in class service
• Identify opportunities for cross-selling and up-selling
• Assist customers by offering remedies to retain business
• Use different gamification tools to measure performance

Schedule

Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays. Must be available to attend training Monday–Friday from 9am–6pm EST. Variety of schedules available, including nights, weekends, and holidays.

Pay

Minimum $16.73 per hour plus 3% sales commission.

Benefits

• 401(k) plan with company match
• Employee stock purchase plan
• Four-week quality training program that equips you with the skills and knowledge to be successful
• Gamification methods to measure performance and increase engagement virtually
• High performance and reliability could lead to regular, full-time employment, when available, based on business needs

Qualifications

• High school diploma or GED
• 1–2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Must reside within commuting distance of greater Indianapolis, IN metro area

Work from home requirements

• Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 100 mbps download/50 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem

Skills

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills such as empathy
• Ability to prioritize tasks and manage time efficiently