Customer Service Agent - San Jose Airport (SJC)

About the role

This position is for the San Jose Airport. The pay is $20.50 / hour plus bonus opportunities and requires a driver license. Must be available to work a full-time schedule of 40 hours per week, from 2:30 PM to 11:00 PM, including weekends. Flexibility is also required due to shift bidding.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Requirements

• Must be at least 18 years of age.
• A High School Diploma or G.E.D. required.
• Minimum of 1 year experience handling customer service functions.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Skills

• Customer service skills.
• Knowledge of rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Ability to complete damage/loss reports.

Benefits

• Not specified.

Pay

• $20.50 / hour plus bonus opportunities.

Schedule

• Full-time schedule of 40 hours per week, from 2:30 PM to 11:00 PM, including weekends.

Benefits

• Not specified.

Equal Opportunity Employer/Disability/Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

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