Airline Customer Service Agent - San Jose International Airport

About the role

Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact. For over 30 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we're looking for teammates who thrive in a collaborative, multicultural environment.

Responsibilities

• Assisting passengers at check-in counters, gates, and arrival areas
• Verifying travel documents and complying with airline and TSA protocols
• Making clear announcements and providing directions
• Supporting boarding, baggage assistance, and special service needs
• Collaborating with airline teams and fellow agents to ensure smooth operations
• Delivering excellent customer service under pressure in a dynamic terminal setting

Requirements

• Ability to follow instructions and established procedures
• Compliance with all airport and company regulations and procedures
• Compliance with all required safety procedures
• Ability to perform the essential functions of the position
• Ability to complete assigned duties accurately and within required timelines
• Ability to maintain established quality standards
• Minimum availability of five (4) days per week, including weekends and holidays
• All candidates selected for an interview must be U.S. citizens or permanent residents

Schedule

Required December/January Availability: Candidates must be available to work all scheduled shifts on the following dates: December 18, 20, 23, 25, 27, and 30; January 1 and 3.

January 4 through March 2: No SJC shifts are scheduled during this period. Shifts may be available at SFO.

March 3 onward: The regular schedule will be five (5) days per week: Monday, Wednesday, Thursday, Friday, and Sunday.

Shift Time: Approximately 4-hour shifts. Shifts will fall within the 6:50 AM–12:00 PM window. Exact start and end times will depend on flight schedules.

Airline Training: Must attend four (4) days of 8-hour training during the week of December 7. Location: SFO. Candidates must be available to complete all required training applicable to their assignment.

Benefits

• Hourly Pay Rate: $21.25 per hour
• Medical, dental, and vision benefits
• 401k
• Paid Time Off
• Uniform
• Parking discount
• Paid Training
• Referral Bonus
• Cell phone plan reimbursement