Customer Service Agent

Position Overview

We are seeking a friendly, dependable, and detail-oriented Customer Service Agent to support client interactions and service operations at our Los Angeles, CA location. This entry-level position is ideal for individuals looking to start a career in customer service, administrative support, and professional communication within a structured and team-focused environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person in a professional and courteous manner
• Provide accurate and timely information regarding company services, processes, and general inquiries
• Handle customer concerns and resolve issues efficiently while maintaining a positive experience
• Manage incoming calls and route them to the appropriate department when necessary
• Maintain accurate customer records, service logs, and documentation
• Process basic requests, forms, and service-related documentation

Qualifications

• Minimum requirements: High School Diploma or equivalent (required)
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Basic computer proficiency, including Microsoft Office and email systems

What We Offer

• Competitive hourly pay
• Performance-based bonuses and incentives
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and professional development
• A supportive and inclusive workplace culture