Customer Service Agent
About the role
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Responsibilities
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer, iPad and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Requirements
- 6 months of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Able to consistently lift 50 lbs.
- Able to push/pull 50 lbs.
- Able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Able to participate in paid training.
- Able to learn and operate a computerized reservation system.
- Able to adapt to performing work according to set procedures.
- Able to anticipate needs of others in a fast-paced environment.
- Able to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Qualifications
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Skills
- Exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Able to consistently lift 50 lbs.
- Able to push/pull 50 lbs.
- Able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Able to participate in paid training.
- Able to learn and operate a computerized reservation system.
- Able to adapt to performing work according to set procedures.
- Able to anticipate needs of others in a fast-paced environment.
- Able to communicate in English.
Benefits
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
- Comprehensive well-being programs including medical, dental and vision benefits.
- Generous 401k match program.
- Annual bonus plans.
- Generous holiday and paid time off.
Pay
Starting Rate USD $20.98/Hr.
Schedule
Variated shifts (e.g., weekends, holidays).
Regulatory Information
Equal Employment Opportunity Policy Statement: Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Government Contractor & Department of Transportation (DOT) Regulations
Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply
Apply by 7:00 PM Pacific Time on 7/16/2026
Employment Type
Full-Time
FLSA Status
Non-Exempt