Customer Service Agent

Responsibilities

• Provide accurate information regarding company services and procedures
• Resolve routine customer concerns and escalate complex issues when necessary
• Maintain accurate customer records and documentation
• Process customer requests efficiently and professionally
• Cook up with internal departments to support customer needs
• Maintain confidentiality of customer information
• Support administrative tasks related to customer service
• Perform additional duties as assigned

Qualifications

• A high school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong customer service and interpersonal abilities
• Basic computer proficiency and data entry skills
• Strong organizational and problem-solving skills
• Ability to work independently and in a team environment