Customer Service Agent

About the role

At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Responsibilities

• Customer Service Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Data Entry:
  • Operate the computer terminal in a proficient manner.
  • Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Clerical:
  • Oversee all paperwork associated with orders and maintain the corresponding files.
  • Answer phone calls and operate various types of office machines and computers necessary to perform duties.
  • Greet customers and visitors to the office.
  • Effectively correspond with customers as required.
• Communication:
  • Answer incoming telephone calls in a cheerful, courteous, and timely manner.
  • Promptly route each call to the proper party, taking messages when necessary.
  • Aid callers with general information and inquires.
  • Direct visitors to appropriate department.
  • Aid drivers at check-in window various times throughout the day.
• OTHER DUTIES (Site Specific):
  • CSR's may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
  • Work overtime as dictated by business whether mandatory or voluntary.

Qualifications

• Education and/or Experience: Must have a high school diploma or general education degree (GED). 1 year experience in Customer Service-related capacity.
• Certificates, Licenses, Registrations or Professional Designations: N/A
• Computer Skills: Intermediate computer skills Proficient with MS Office Applications WMS functions
• Language Skills: English (reading, writing, verbal) Business writing proficiency
• Mathematical Skills: Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Other: Strong attention to detail, accuracy and accomplish job task in a timely manner. Ability to perform duties with minimal supervision or guidance. Ability to multi-task Effective communication skills.
• Preferred Qualifications: 1-3 years warehouse/logistics support experience 2-3 years’ experience in Customer Service-related capacity

Skills

• Intermediate computer skills
• Proficient with MS Office Applications
• WMS functions
• Strong attention to detail
• Accuracy and accomplishment of job tasks in a timely manner
• Ability to perform duties with minimal supervision or guidance
• Ability to multi-task
• Effective communication skills

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

Pay

The expected base pay range is $19.00-$25.00 per hour. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Schedule

Full Time

Benefits

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