Customer Service Agent - Salem 2026

About the role

The CCS Companies are hiring for shifts in their Salem location. Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average, Associates are earning a bonus of $400-$600 every 2 weeks, resulting in an hourly rate of $22.00-$27.00 after bonus, with experienced Associates making over $30.00 per hour after bonus. No experience is necessary - a dedicated 2-week paid training program is provided to help you succeed immediately, along with a $1,000 welcome bonus.

Responsibilities

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g., FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with clients' customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

Requirements

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

Qualifications

• Prefer one or more years of customer service experience, ideally in the collections industry.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 wpm).
• Basic math and writing skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check required to obtain MN Debt Collector license.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

Benefits

• Generous Paid Time Off Package of 3 weeks to start, plus an additional 1 week after 2 years for a total of 4 weeks PTO.
• No wait period on benefits for all new hires.
• Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Holiday!
• Hybrid work options after 6 months for qualified Associates.

Pay

Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish).

Schedule

Monday - Friday schedule available.