Customer Service Agent PM Shift: Orlando International Airport

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the Role

As a Customer Service Agent (Ambassador), you’ll be the friendly face passengers, visitors, and airport employees can count on for support. In this role, you’ll help create a welcoming, positive airport experience by providing accurate, up-to-date information, clear directions, and helpful assistance throughout the day. You’ll stay alert for opportunities to go above and beyond, proactively offering guidance when people need it most. You’ll also help keep the airport running smoothly by reporting facility concerns or stakeholder issues within your assigned area. This is a great fit for someone who enjoys helping others, staying active, and making a real impact through excellent customer service.

Requirements

• At least 1 year of customer service experience at the airport or 2 years of general customer service
• Ability to be proactive, engaging, and positive throughout your shift
• Ability to smile when interacting with passengers
• Ability to remain calm, empathetic, and helpful during conversations with passengers, team members, and other parties
• Ability to stand, move, and/or sit for periods of up to 10 hours
• Ability to carry and/or lift up to 15 lbs
• Ability to obtain a Security Identification Display Area (SIDA) badge
• Ability to pass a drug screening test
• Fluent/near fluent in speaking and writing in the English language
• Fluent/proficient in speaking a language other than English
• Ability to operate/learn how to operate software such as Microsoft Office 365, Rippling, SurveyMonkey, etc. without continued assistance
• Ability to operate/learn how to operate hardware such as smartphones, tablets, desktop computers, etc. without continued assistance

Benefits

• Medical, dental, and vision insurance (eligible after 90 days for full-time employees)
• Matching 401(k) (automatic enrollment for qualified team members)
• Paid Time Off (full-time only, accrued after 60 days at 1 hour per 40 hours worked)
• Sick Time Off (accrued after 60 days at 1 hour per 40 hours worked)
• Paid Bereavement (up to 5 days per year, available after 60 days)

Pay

Starting at $19.50 per hour.

Schedule

• PM shift hours: 1:30 pm – 10:00 pm
• Must work at least one weekend day (Saturday or Sunday)
• Full availability preferred