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Jobs · Michigan

Customer Service Agent - Multiple Shifts

Aristocrat Interactive · Lansing, MI · 1 wk ago
Hybrid$18–$24.7/hrFull-time

About the role

As a Customer Service Agent at Aristocrat Interactive, you will play a key role in supporting our players and ensuring they have a seamless gaming experience. This position involves handling inquiries, troubleshooting technical issues, and maintaining high standards of customer service in a fast-paced environment.

Responsibilities

  • Provide information and process inquiries about accounts, products, and services.
  • Troubleshoot technical issues related to computer, tablet, and cell phone applications.
  • Handle inbound calls, real-time chat, emails, and make outgoing calls.
  • Communicate special marketing offers to VIP customers.
  • Offer feedback on service failures or customer feedback.
  • Uphold customer confidentiality and promote company values.
  • Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
  • Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

Requirements

  • 0-2 years of inbound/support call center experience preferred.
  • At least 21 years old with a High School diploma or equivalent experience; some college preferred.
  • Flexibility with work schedule.
  • Excellent written and verbal communication skills.
  • Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
  • Able to travel to the office for at least 50% of scheduled shifts.
  • Must be camera-ready while working.
  • Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
  • Experienced with troubleshooting computers, smartphones, and tablets.
  • Strong verbal, interpersonal, and written communication skills.
  • Diligent with strong grammatical and typing/data entry skills.
  • Able to work independently with initiative and discretion.
  • Thrive in a fast-paced, dynamic environment while maintaining high customer service.
  • Organized with excellent time-management skills.
  • Previous technical support experience is an asset.

About the company

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX: ALL) regulated online Real Money Gaming (RMG) business, formed in 2024 through the merger of Anaxi and NeoGames (including Aspire Global, BtoBet, and Pariplay). The business is an industry leader in content and technology solutions for online RMG, offering a full-service portfolio across iLottery, iGaming, and Online Sports Betting (OSB).

Aristocrat Leisure Limited is a global leader in gaming content creation, delivering industry-leading casino games, mobile games, and online real money games to millions of players worldwide. Headquartered in Sydney, Australia, Aristocrat operates three business units: regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real money (Aristocrat Interactive). The company employs over 8,500 people globally, united by the mission to bring joy to life through the power of play.

Pay

Pay range: $18.00 - $24.70 per hour. Final offers will be based on experience level, education, skills, work location, and internal pay equity.

Benefits

  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) plan with employer matching.

Additional details available at https://atibenefits.com/.

Additional Information

  • This role is subject to mandatory background screening and regulatory approvals, including criminal background checks, fingerprinting, and licensing with applicable gaming regulatory authorities.
  • You may be required to disclose relevant personal and background information to government agencies and other regulatory bodies as a condition of employment.
  • Aristocrat is unable to sponsor work visas for this position; candidates must be authorized to work in the job posting location on a full-time basis without visa sponsorship.

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