Customer Service Agent - Fresno Yosemite Airport FAT

About the role

The National/Alamo brand of Enterprise Mobility is hiring a Customer Service Agent. This position is part of the Emerald Aisle rental process and involves providing superior, friendly, efficient service to customers.

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Maintains the counter stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.
• Perform miscellaneous job-related duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a minimum of 2 years experience handling customer service responsibilities.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be able to understand, read, write, and speak English.

Qualifications

• Must have a valid, unrestricted driver's license.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be able to understand, read, write, and speak English.

Benefits

• Paid time off
• Employee rental car discounts
• Retail savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

Sunday: 6:30am - 3:30pm
Monday: Off
Tuesday: Off
Wednesday: 6:30am - 3:30pm
Thursday: 6:30am - 3:30pm
Friday: 6:30am - 3:30pm
Saturday: 6:30am - 3:30pm

Pay

The pay for this position starts at $19.00 / hour.

Company Information

We are the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Equal Opportunity Employer/Disability/Veterans

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or other protected characteristic.