Airport Customer Service Agent

About the role

GAT Airline Ground Support is seeking dynamic, capable, and dependable individuals to join our team of aviation professionals. You are just one step away from beginning your new career. Don't miss this great opportunity.

Compensation & Benefits

• Competitive pay starting at $17.25 per hour
• Flight Benefits: Company-provided uniforms, daily pay options, paid training, 401(k) matching
• Opportunities for career advancement into leadership roles and other positions within the company

Position Overview

As a Customer Service Agent, you will serve as the first point of contact for passengers, playing a vital role in creating a positive airport experience. This position requires a professional demeanor, excellent communication skills, and the ability to work efficiently in a fast-paced environment with strict time constraints. You will be responsible for ticketing, checking in passengers, escorting them to and from the aircraft, and addressing any customer concerns or complaints. Proficiency in using computer systems and providing outstanding customer service is essential. This position may require you to work with multiple carriers and perform additional duties as assigned.

Key Responsibilities

• Greet and assist customers promptly, courteously, and professionally both in person and over the phone.
• Ancillary duties: Announce incoming and outbound flights clearly and accurately, accept and process checked baggage weighing up to 100 lbs., operate jetways, utilize airline computer systems, escort unaccompanied minors and disabled passengers, perform other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Must have a high school diploma or equivalent (GED).
• Strong attention to detail and accuracy in handling transactions, baggage, and flight information.
• Must be able to read, speak, and understand the English language fluently.
• Ability to stand for extended periods (up to 4 hours at a time) and work in a physically demanding environment.
• Must possess excellent communication skills, with the ability to engage with passengers in a professional, friendly, and courteous manner in person and over the phone.
• Proficiency with entry-level computer systems and technology to manage flight information and process transactions.
• Ability to lift and move items weighing between 50-70 lbs. occasionally.
• Flexibility to work nights, weekends, and holidays as required by operational needs.

Equal Opportunity Employer Statement

GAT Airline Ground Support is an equal opportunity employer that makes hiring decisions based on business needs and the best-qualified candidates available. We do not discriminate in our hiring practices based on any protected category. Employment with GAT Airline Ground Support is contingent upon the successful completion of a drug screen, a clean driving record, a 10-year criminal history check, and proof of high school or GED completion.