Customer Service Agent for a Home Inspection Service

Description

LTVplus is seeking a highly motivated and detail-oriented Customer Service Representative to manage the critical scheduling and logistics for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional inspection process.

Requirements

• Exceptional Communication: Strong spoken and written English skills are mandatory, delivered with a professional and neutral accent.
• Industry Experience: Demonstrated experience in scheduling-heavy customer support roles or previous experience in real estate-adjacent support (e.g., property management, title, mortgage).
• Critical Thinking & Ownership: The ability to take ownership of complex scheduling issues, think critically to resolve conflicts, and maintain a high level of accountability.
• Technical Familiarity: Experience using and navigating multi-channel communication platforms and CRM tools.

Responsibilities

• Multi-Channel Communication: Promptly and professionally respond to customer inquiries via calls, emails, and text messages.
• Stakeholder Liaison: Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents.
• Proprietary Tool Management: Accurately manage scheduling, calendars, and customer data using proprietary company tools.
• Logistical Coordination: Handle all necessary logistics for property access and inspection to ensure an efficient process for all parties.
• Appointment Conversion & Booking: Convert incoming service inquiries into confirmed inspection appointments and manage the end-to-end booking process.

Nice to have

• Previous experience providing support for home inspection services or related trades.

Who We Are

LTVplus – Your Global Remote Team At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission

Your mission will be to handle customer inquiries across email, chat, and social media like a pro. Be the voice of the brand, providing personalized and top-notch support. Collaborate with our awesome team to boost customer satisfaction and share insights. Use various tools and platforms to troubleshoot and resolve customer issues efficiently. Adapt to different client needs – because every day is a new adventure!

Tech Checklist

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.