Customer Service Agent

About the role

The Customer Service Agent assists guests with travel needs at Alaska Airlines (AS). This role is union represented and involves responding to guest inquiries, performing various tasks in ticketing, check-in, and boarding areas.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights)
• Sell tickets and ensure cabin accommodations
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
• Process and secure passenger luggage
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• 6 months of customer service or community service experience
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Typing speed of at least 25 WPM
• Able to consistently lift 50 lbs
• Able to push/pull 50 lbs
• Able to bend, stoop, squat, reach and grasp
• Flexibility to work varied shifts (e.g., weekends, holidays)
• Able to participate in paid training
• Able to learn and operate a computerized reservation system
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• High school diploma or equivalent
• Minimum age of 18
• Authorized to work in the U.S.

Qualifications

• Must be able to push/pull 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop, squat, reach and grasp
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to communicate in English
• Must be able to lift 50 lbs
• Must be able to bend, stoop,